Family Service Association

Adult Family Care and Home Assistance Programs, 34 Welby Road
New Bedford, MA 02745
Phone: (508) 998-3626

About this Location

Adult Family Care (AFC) and Home Assistance Programs are services offered by Family Service Association for elderly persons and disabled adults who require varying levels of in-home or community-based assisted living due to frailty, advanced age, medical or psychiatric illness.

Specialties and Services


  • Adult Family Care
  • Assisted Living
  • Home Care Services
  • Home Health Care
  • Medical Health Case Management
  • Personal Care Services

Service Settings

  • Family Support Services
  • Home / Community-Based Services
  • Residential Program


  • Community Resources and Supportive Services
  • Mental Health Services

Evidence-Based Treatments and Special Programs

Home Assistance Programs
  • Group adult foster care
  • Private home-based care
  • Daily assistance with physical/social needs
  • Personal Care Attendant
  • Medical and social needs assessments (for area housing authorities)


  • N/A


  • Offers Home/Community-Based Services
  • Provided

Referral and Intake Process

Referral Process

  • Open referral to anyone wishing to become a participant or caregiver
To be considered for the Adult Family Care program please contact the office nearest your location:
  • Fall River area, call Anne McGuirk at 508-677-3822 ext. 3117
  • New Bedford area, call Susanne Franco at 508-998-3626
  • Taunton area, call Kathy Hefferman at 508-822-1394 ext. 103
  • Cape Cod area, call Debbie Mumford at 508-743-0643   

For more information about all of the services provided through the Home Assistance Programs,
call 508-677-3822 ext. 3569

Additional office locations in New Bedford and Norwood

Intake Process

Adult Family Care

Participants are carefully assessed by a registered nurse and case manager and then matched to caregivers based on:

  • Common interests
  • Location
  • Physical suitability of the home
  • Ability of caregiver to provide required care

Once matched both parties are required to meet on 3 separate occasions 

Prior to move-in date, a care plan will be developed with the help of both the participant and caregiver

On-going support and training is provided

Eligibility and Insurance


Eligible Gender:
Minimum Age:
Other Elgibility Criteria:

Adult Family Care

  • Must have or be eligible for MassHealth Standard (private pay is also available)
  • Require health care management due to medical or psycho/social need
  • Be willing to participate
  • Pass background check


Please note: if eligible, family members can be paid for providing care to another adult family member or friend in their own home. Please call for more information.

  • Must be able to provide required care
  • May not be the spouse or guardian of the participant
  • Pass background check

Home Assistance Program

  • For elders and disabled adults
  • Must live in designated housing units
  • At risk of institutionalization


  • Cash/Self-Pay
  • MassHealth/Medicaid
  • Medicare