Child & Family Services, Inc.

Emergency Services (Crisis Center), 543 North Street
New Bedford, MA 02740
Phone: (508) 996-3154

About this Location

Child & Family's Emergency Service Program provides emergency care 24 hours a day to people of any age who are in a crisis situation and in need of emergency mental health counseling and/or evaluation. Mobile Crisis and outreach services are also available to visit homes, schools, hospitals or other community settings as needed.

Specialties and Services


  • Community Based Acute Treatment (CBAT)
  • Crisis Counseling
  • Crisis Intervention & Safety Planning
  • Crisis Stabilization Unit
  • Emergency Psychiatric Services
  • Mobile Crisis Team

Service Settings

  • Family Support Services
  • Home / Community-Based Services
  • Inpatient Treatment


  • Addiction and Substance Abuse Services
  • Mental Health Services

Evidence-Based Treatments and Special Programs

Emergency Services
  • Operates 24 hours a day
  • Emergency Mental Health Evaluations
  • Recommendation or referral to appropriate level of care

Community Crisis Stabilization (CSS)

  • Three to ten day program
  • Twelve bed unit
  • Offers support, monitoring, and/or medication stabilization

Community Based Acute Treatment (CBAT)

  • Children ages 4 to 18 years
  • Seven to ten day residential treatment model
  • Nine bed unit
  • Acute Crisis Stabilization offering psychiatric services, clinical social work case management, residential and education services


  • N/A


  • Assistance Locating Alternative Transportation Options
  • Offers Home/Community-Based Services

Referral and Intake Process

Referral Process

Emergency Services
  • No formal referral process
  • Anyone can call for immediate assistance
  • Walk-In services available

Community Crisis Stabilization (CSS)

  • Referrals must be made from Child and Family Emergency Services (ES) or from another ES program in the area

Intake Process

Varies according to level of treatment or service required

Eligibility and Insurance


Eligible Gender:
Other Elgibility Criteria:
Emergency Services (Crisis)
  • Anyone who is in a crisis situation can access services 24/7

Community Crisis Stabilization Unit (CCS)

  • Must be referred for treatment from Child and Family's Emergency Services or another Emergency Service program in the area

Community Based Acute Treatment (CBAT)

  • Children only ages 4 to 18 years
  • In need of acute crisis stabilization


  • MassHealth/Medicaid
  • Medicare
  • Private Health Insurance
  • State Funded Insurance other than Medicaid